Introduction
Welcome to The Brain Bridge, PLLC. We are committed to providing high-quality, compassionate psychotherapy and related mental health services in a confidential and supportive environment. This document outlines important information about our professional services, limits of confidentiality, client rights, and privacy practices in compliance with HIPAA (Health Insurance Portability and Accountability Act).
By engaging in services with The Brain Bridge, PLLC, you acknowledge that you have read, understood, and agree to the following terms and disclosures.
Services Provided
- Individual, family, and group therapy
- Trauma-informed care and evidence-based treatment
- Psychological and emotional support
- Virtual (telehealth) therapy sessions conducted via secure, HIPAA-compliant platforms
Informed Consent for Treatment
- Ask questions about any aspect of treatment
- Withdraw consent for treatment at any time
- Request a referral or discontinue services
Therapy may include discussing difficult experiences, which may bring up uncomfortable emotions. This is a normal part of the healing process. Your clinician will support you through this process and collaborate on your goals for care.
Confidentiality and Its Limits
Your privacy is protected under HIPAA and state law. All information shared in therapy is confidential except in the following situations required or permitted by law:
- If there is reason to believe you may harm yourself or someone else
- If there is suspected abuse or neglect of a child, elder, or vulnerable adult
- If records are subpoenaed by a court or required for legal proceedings
- If disclosure is necessary for professional consultation or supervision (with identifying information limited)
Minors and Parental Involvement
Professional Boundaries and Ethics
Fees, Cancellations, and Insurance
Payment and billing policies are discussed prior to treatment. If you are using insurance, your information may be shared with your insurer for payment and authorization purposes.
Please provide at least 24 hours’ notice for cancellations or rescheduling to avoid late fees.
HIPAA Privacy Policy
- Receive a copy of your health information
- Request corrections to your record
- Limit certain disclosures
- Receive a list of disclosures made about you
- File a complaint if you believe your privacy rights have been violated
Your information will only be used or disclosed for treatment, payment, and healthcare operations, or as otherwise permitted by law. We take all reasonable measures—technical, administrative, and physical—to safeguard your personal data.
Electronic Communication and Records
Electronic communication (email, text, portal messages) is not a secure form of communication and should be used for administrative purposes only (e.g., scheduling). Clinical matters should be discussed in session whenever possible.
Records are maintained electronically in secure, HIPAA-compliant systems and retained according to state and federal regulations.
Emergencies
If you are experiencing a life-threatening emergency, do not wait for your therapist to respond.
Call 911 or go to your nearest emergency department.
For mental health crises, you may contact the National Suicide and Crisis Lifeline at 988 (available 24/7).